Tuffyland Product Return Policy
Returns:
Merchandise may be returned for product credit only with prior factory written authorization. Only standard products, which are normally inventoried, will be considered for return. All related transportation costs are to be borne by the purchaser. Authorized returns must be received in new saleable condition, without exception, and are subject to restocking charges of 25% the net invoice amount. All returns must be made within 30 days of Return Authorization. Credit authorization will be withheld if merchandise is not saleable. If the credit authorization is not obtained, purchaser will receive a maximum credit of 50% of the net invoice amount. Returns will not be authorized after 60 days from original shipment.
Policy on Damage or Shortage
Shipping Damages or Shortages:
Responsibility for shipping damage or shortages is defined by governmental and shipping industry regulations. Here are several important points to remember: Ownership of merchandise shipped by common carrier, UPS or RPS, transfers to the consignee immediately upon being picked up by the transportation company - NOT WHEN MERCHANDISE IS DELIVERED. Liability for damage or loss to the consignee’s property during transit rests with the carrier. It is the responsibility of the consignee to inspect and promptly report any damage or shortage to the delivering carrier within 15 days. Claims for reimbursement of damage or loss must be filed with Common Carriers by the consignee. Claims for reimbursement of damage or loss with UPS or RPS must be filed by the shipper.
Concealed damage occurs when a product is damaged even though the carton appears to be in good conditions. This kind of damage occurs occasionally. It is the motor carriers responsibility and must be reported promptly.
United Parcel Service (UPS)
Call United Parcel Service
- Obvious damage report to UPS upon receipt
- Hidden damage report as soon as discovered to UPS
- Leave all damaged merchandise in original carton(s).
We are willing to assist you in any way we can in collection for your claim for loss or damage, but we are not responsible for filing or collecting claims, or for replacement of merchandise.